KYC (Know Your Customer) verification is the process of confirming your identity to access certain platform features and build trust with other users.
Overview
KYC verification helps ensure platform security and compliance with regulations. Completing KYC unlocks higher limits, verified badges, and increased trust from other users.
Why Complete KYC?
- Verified Badge - Show others you are a verified user
- Higher Limits - Increase deposit and withdrawal limits
- Better Trust - Other users trust verified members more
- Full Access - Unlock all platform features
How to Complete KYC
Step 1: Start Verification
Navigate to your account settings and click on Verify Identity or find it in the KYC section.
Step 2: Select Document Type
Choose the identity document you will use:
- Passport - Recommended, most widely accepted
- Driver License - National driver's license
- National ID - Government-issued identity card
Step 3: Upload Documents
Upload clear photos of your document:
- Front side of document
- Back side (if applicable)
- Selfie holding the document
Step 4: Wait for Review
Verification typically takes 1-3 business days. You will be notified by email when complete.
Verification Status
- Not Started - You have not begun verification
- Pending> - Your documents are being reviewed
- Approved - Verification successful
- Rejected - Verification failed, you can resubmit
Troubleshooting
Verification rejected
Solution: Check the rejection reason. Common issues include blurry images, expired documents, or mismatched information. Resubmit with corrected documents.
Document upload fails
Solution: Ensure your image is under 10MB and in JPG or PNG format. Try a different browser if issues persist.
Quick Reference
| Permission | Any user |
| Category | Profile & Account |