Bot commands allow administrators to configure automated responses and actions that the support bot can perform.
Overview
The bot system uses predefined commands to respond to user queries. Administrators can create, modify, and manage these commands to improve automated support.
How to Access
- Log in as an administrator
- Navigate to Support in the sidebar
- Click on Bot Commands
Prerequisites
- Administrator role required
Step-by-Step Guide
Step 1: View Existing Commands
The commands list shows all configured bot commands with their trigger phrases and responses.
Step 2: Create a New Command
Click Add Command. Enter:
- Trigger: The phrase that activates the command (e.g., /help, /start)
- Response: The automated reply
- Category: Group the command belongs to
- Permission Level: Who can use this command
Step 3: Test Commands
Use the Test button to verify the command works correctly before enabling it.
Step 4: Enable or Disable Commands
Toggle the status to activate or deactivate commands without deleting them.
Step 5: Delete Commands
To remove a command, click Delete. Confirm the action.
Best Practices
- Use clear, simple trigger phrases
- Provide comprehensive responses
- Organize commands into logical categories
- Regularly review and update command responses
Quick Reference
| Route | commands.index |