Support section provides multiple ways to get help with your account and the platform features.
Overview
The platform offers several support channels including a ticketing system, knowledgebase, and bot-assisted help.
How to Access
- Log in to your account
- Navigate to the sidebar menu
- Find Support section
- Select the support option you need
Support Options
Knowledgebase
Browse articles and guides to find answers to common questions. The knowledgebase covers topics like account management, feature usage, and troubleshooting.
FAQ
Frequently asked questions provide quick answers to the most common queries about the platform.
Support Tickets
Create a ticket to request help from the support team. Include details about your issue for faster resolution.
Bot Assistant
The automated bot can help with common questions and guide you through troubleshooting steps.
Creating a Support Ticket
Step 1: Open Ticket Form
Click on Tickets in the Support section. Click New Ticket.
Step 2: Describe Your Issue
Select a category for your issue:
- Account issues
- Technical problems
- Billing questions
- Feature requests
- Report abuse
Step 3: Provide Details
Enter a clear subject and detailed description of your issue. Attach screenshots if helpful.
Step 4: Submit and Track
Submit your ticket. You will receive an email confirmation. Use the ticket ID to track progress and add follow-up comments.
Troubleshooting
Issue: Not receiving ticket confirmation
Solution: Check your spam folder. Ensure the email address in your profile is correct.
Issue: Bot not responding
Solution: Try refreshing the page or using a different browser.
Quick Reference
| Route | tickets |
| Permission | Any logged-in user |
| Category | Getting Started |