The Support section allows administrators to manage support tickets, help requests, and customer service workflows.
How to Access
- Click on Support in the left sidebar menu under the Admin section
Step-by-Step: Managing Support Tickets
Step 1: Access Support Dashboard
- Log in to the admin panel
- Click on Support in the left sidebar
- View open tickets and their priority levels
Step 2: Process a Ticket
- Click on a ticket in the list
- View the full conversation and issue details
- Reply using the message composer
- Update ticket status (Open, In Progress, Resolved)
- Assign to an agent if needed
- Click Update
Step 3: Create Ticket Template
- Click on Templates or Canned Responses
- Click Create Template
- Enter template title and response content
- Click Save
Quick Reference
| Task | Steps |
|---|---|
| Access Support | Click Support in sidebar |
| Reply to Ticket | Support → Select Ticket → Reply → Update |
| Update Status | Support → Select Ticket → Status → Save |
| Create Template | Support → Templates → Create → Save |